Agentic AI · Workflow automation
AI that does real work for your team
Siddharth Makadiya builds AI agents with tool integrations, permissions, evaluation and human fallback for founders in the US, UK, Canada and Australia.
Agentic AI is my fastest-growing area. An AI agent is software that can use your tools, make small decisions and finish a task, like answering a customer or updating your CRM. Workflow automation connects those steps so your team does less repeat work.
I co-lead Initio Tech Media. My team supports development, marketing and app exits, while I stay involved in the product and growth strategy. You work directly with me.
Examples
Jobs an AI agent can do for you
- Customer support helperReads a new ticket, finds the answer in your help pages and writes a draft reply. A person checks it and presses send.I want this
- Lead sortingReads new enquiries, adds the key details to your CRM and tells your team who to call first.I want this
- Email and inbox triageSorts incoming email, answers the simple ones and flags the urgent ones for you.I want this
- Reports on autopilotPulls numbers from your tools every morning and sends a short summary to Slack or email.I want this
- Document and invoice readingReads PDFs and forms, fills the right fields in your system and flags anything unclear.I want this
- Internal helperA chat helper that answers your team's questions using your own documents and data.I want this
How a project goes
Five steps to an AI agent you can trust
01
Start with one clear job
“Add AI to the app” is too vague. “Draft a reply to each new support ticket” is a job. Small, clear jobs work best.
02
Give it safe tools
At first the agent can only read and suggest. Actions like sending an email or changing a record come later, with a person approving them.
03
Keep a record of everything
Every step the agent takes is saved. If something goes wrong, we can see why and fix it.
04
Measure something simple
How many tasks were finished? How much time was saved? How often did a person need to step in? Simple numbers show if it is worth it.
05
Start small, then grow
One workflow, one team, a few weeks. Once it works, we add the next job.
How long and how much?
A first agent that does one job, keeps a record and has a person as backup often takes 2 to 4 weeks and starts from $1,000. Bigger setups need a short chat first, because your data and your tools decide how much is possible. I will not quote a huge “AI transformation” from a landing page.
FAQ
What is an AI agent in this context?+
Software that can take tools (search, CRM, email, your API), decide next steps, and complete a job with logging and limits — not a chatbot pasted on a landing page.
Will an agent replace my support team?+
It can take repetitive work first. The useful pattern is: agent handles the obvious, humans get the rest, and you measure deflection honestly.
How long does an agent project take?+
A thin, useful agent with one or two tools is often a 2–4 week sprint. Broader ops agents need discovery because permissions and data quality decide success.
Keep exploring
Where to go next
Next step
Have a task you want AI to handle?
Describe the job and the tools it needs. I will tell you if a short project is enough.